CEO Mufazzal Kajiji with his Middle East team
“ In claims processing , AI expedites assessments and payouts , delivering quicker resolutions to our customers .”
It certainly sounds like Zurich is moving with the times , and the strategy for the next 12 months involves further driving digitalisation and adoption to enhance the overall customer and partner experience .
Kajiji says Zurich will address the changing landscape and emerging trends in the insurance industry , ensuring that they remain agile and responsive . This is especially important in a region that continues to change at pace .
He points to the rapid digitalisation , especially in the UAE , as being the most significant factor in it becoming a global finance hub . Technology has become a game-changer , influencing how financial services are delivered and reshaping the customer experience . The industry ’ s move towards digitalisation has not only improved efficiency but has also opened up new avenues for innovation .
Yet while there is change , there are also constants , and while Zurich is evolving , the pillars of the company remain the same – customers , people , and the planet .
Kajiji says this is something all Zurich employees believe in , and a constant reminder of what the team are working towards .
Every team needs a leader , and Kajiji says his leadership style is all about fostering a collaborative and inclusive environment where every member feels empowered and valued .
“ Over the past year , I ’ ve embraced a continuous process of learning and adaptation , drawing insights from impactful works like Simon Sinek ’ s Leaders Eat Last ,” he says .
“ As a CEO , my role is to positively influence those around me and create an environment where everyone can shine . I ’ m always ready to adapt and be whatever the team needs me to be . Touching the lives of colleagues and those I interact with , genuinely helping them , is a core aspect of my leadership philosophy .
“ I believe that honesty , clear intent , and genuine actions contribute to creating a positive impact and fostering a culture of goodness within the team .” businesschief . ae 19