THE BUSINESS CHIEF INTERVIEW

perspective . As a CEO , the role demands a profound understanding of the entire organisational ecosystem , delving into the intricacies of each function and its interconnectedness .

“ Decision-making takes on a strategic depth , involving thoughtful planning with a keen eye on the long-term vision and mission of the company .

“ Comparatively , the CEO role feels like a more personal journey , where every decision and action carries weight and resonance . While it does come with its

Total cover in the Middle East

Different nationalities of employees in Zurich Middle East

Customers in the Middle East unique set of pressures , it also presents an unparalleled opportunity for personal and professional growth , allowing me to shape the organisation ’ s trajectory in a way that feels deeply meaningful and impactful .”

Everybody is talking about AI right now , and the insurance industry is an obvious beneficiary of this technology , with its ability to digest and interpret vast amounts of data .

So how is Zurich embracing AI and other emerging technologies to adapt and innovate ?

“ Emerging technologies , particularly AI , have ushered in a transformative era for the insurance industry , impacting various facets of our operations ,” says Kajiji .

“ Firstly , we ’ ve prioritised enhancing customer experiences through AI-driven solutions . Our chatbot , powered by AI , ensures prompt and personalised responses , contributing to heightened customer satisfaction .

“ In the realm of risk assessment and underwriting , AI has become an invaluable tool . Our algorithms analyse extensive datasets swiftly and accurately , enabling more precise risk evaluations and informed decision-making .

18 January 2024